STATISTICS

  • Founded 1972
  • 3,000 employees
  • 75 million customers

AWARDS & HONORS

Over the past decade, Cross Country has been the recipient of numerous awards for excellence, including:

Best Customer Service Award

(North America, World) by Contact Center World

Best in Class Contact Center Award

(North America, World) by Contact Center World

CRM Excellence Award

by Technology Marketing Company (TMC)

Best Technology Innovation

(North America, World) by Contact Center World

Best Large Contact Center

(North America, World) by Contact Center World

Contact Center World Award

by Contact Center World

Best Use of Technology

by Call Center Excellence Awards

MVP Quality Award

by Customer Inter@ctions Solutions

Volvo Roadside Advantage Provided by Cross Country Motor Club

History

Founded in 1972, Cross Country Motor Club (CCMC) is the leading provider of integrated vehicle and driver programs in North America.

Headquartered in Medford, MA, Cross Country operates 24/7 customer contact centers in Clarksville, TN; Medford, MA; Sebring, FL; Tucson, AZ; and Sault Ste. Marie, ON, Canada. Over 75 million customers in North America are covered under our program benefits on an annual basis.

Roadside and Emergency Expertise

For more than 40 years, Cross Country Motor Club has invested heavily in technologies, processes and people to build a company that sets the industry standard in customer care and emergency roadside expertise. We measure everything we do to ensure customer satisfaction and flawless execution of critical processes that meet customer requirements.

CCMC's five contact centers have won awards nationally and internationally for customer service, care and satisfaction.

Service Provider Network

CCMC's network of towing, road service, and locksmith professionals spans the country and includes over 30,000 service providers. Our closed loop process allows us to gather, track and evaluate performance ratings from every dispatch. Our customers benefit from knowing that we work with only the highest performing service providers.