Important Notice Concerning Customer Privacy
Last updated June 29, 2016
Information We Collect
When you visit our website or contact us, we receive and collect certain information about you. The information that we receive and collect depends in part on what you do when you visit our website or how you contact us. For example, if you should sign up for newsletters, or when you use the Contact Us tool to request information or make specific inquiries regarding any of our products or services, you may provide us with personally identifiable information such as your name, address, e-mail address, date of birth and credit card number. It is possible to browse our website without actively submitting any personally identifiable information.
We will limit the information we collect about you to what is necessary to administer our business, provide superior service, offer opportunities that we think would be of benefit to our clients and customers, improve the customer experience of this website, and ensure technological compatibility with your computer, smartphone, tablet or other electronic or mobile device (collectively, "Device").
Automatically Collected Information
Every time you visit this website or contact us, some information is automatically collected about you. This information may include, but is not limited to, some or all of the following items: the specific pages, buttons, images, videos, links, or forms that you access on this website; the type and version of Internet browser software and operating system you use; date, time, and duration of your website visit; your IP address; your domain; type of Device ; your Device’s mobile operating system, mobile network provider, and mobile phone number; the location of your Device, and demographic information concerning the country of origin of your Device and the languages it uses.
Information Collected via Cookies
How we use and share your information
Most of the information we collect is used to help deliver the services that our customers request. It also may permit us to design and offer specific products and services that will be useful to our customers, or that provide benefits, additional value or discounts. From time to time, we may share information that personally identifies you to CCMC affiliates and to other non-affiliated entities including in the following manner:
- As may be required to deliver the requested services including sharing selected information with roadside assistance providers, emergency service providers, first responders, our wireless service providers, credit card processors, data management companies, and others;
- In response to judicial proceeding, subpoena, court order or other legal process;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- To protect the rights or property of CCMC, its clients, suppliers or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
- In connection with a corporate merger, consolidation, restructuring, the sale of some or all of our equity and /or assets, or other corporate change of control, including, during the course of any due diligence process related to such corporate change;
- For marketing and other business purposes; or
- As permitted or required by law or as authorized by you.
(a) Some of our services may rely upon location information, including requests to locate a customer to provide emergency towing and/or roadside assistance services. To provide such services, we (and our affiliates, clients and partners) may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your Device. Your request for services whether through this website or through another website, mobile application, phone or other electronic means constitutes your consent for us (and our affiliates, clients and partners) to transmit, collect, maintain, process and use of your location data (including the location of your Device) to provide you with such services. The location data is collected in a form that personally identifies you and/or your vehicles.
(b) You agree that we may collect and use technical and related information, including but not limited to information about your Device, system, application software, peripherals, and other similar information that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to this website. We may also use this information to operate and improve the website, our products and/or services or to provide better services or technologies to you moving forward; to create aggregated and anonymized information to determine which website features are most popular, useful to users, and for other statistical analysis; and to customize the content or services in the website for you, or the communications sent to you through the website.
(c) You acknowledge and agree that communications, including phone calls or “chat” services, with us or our third party agents may be monitored, recorded and retained by CCMC.
(d) Submitting your telephone number (including a mobile phone number) and email address constitute your express consent for CCMC to contact you via such telephone or email address either through a direct call, automated dialer, interactive voice response, SMS text message or email (i) in response to your inquiries, (ii) in connection with the services requested, (iii) to confirm customer satisfaction, (iv) to inform you of promotions, updated features and services, and (v) to manage your account.
Our definition of personally identifiable information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personally identifiable information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
The information we collect on this website is stored within our databases on cloud-based servers (which we may elect at any time to transfer to servers stored within our facilities), with the use of standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information - such as any portions of your credit card number which we retain. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to CCMC you do at your own risk.
Our website contains links to and from other websites. CCMC makes no representations whatsoever about any other websites that you may have accessed our website from or may access through this website. CCMC is not responsible for the privacy practices or content of those websites and CCMC expressly disavows any liability whatsoever for use of such websites. It is up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive nature.
Notice to Persons Accessing this Website Outside the United States
If you reside outside the U.S., any information you provide to us on this website will be transferred out of your country and into the U.S. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S. Personally identifiable information collected on CCMC sites and services may be stored and processed in the U.S. or any other country in which CCMC or its affiliates, subsidiaries or service providers maintain facilities.
Use of this Website by Children
We encourage parents to take an active interest in their children's use of the Internet. Because our services are not directed toward children under the age of 14, we do not knowingly collect personal information from anyone under 14. If you are under 14, you should not provide information on this website and should ask your parent or guardian to do so for you.
Questions, Corrections and Removal
c/o Volvo Roadside Advantage
Attn: General Counsel
One Cabot Road
Medford, MA 02155
Cross Country Motor Club, Inc. and Cross Country Club Motor Club
of California, Inc. are subsidiaries of Agero, Inc.
© 2016 Agero, Inc. All rights reserved.